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Shipping policy

Shipping Policy

Last Updated: [31.01.2025]

Thank you for visiting SOTA RC PRODUCTS. We strive to provide a seamless and efficient shipping experience for our customers. Please review our shipping policy below to understand how we handle shipping, delivery, and related inquiries.

1. Shipping Locations

We ship both domestic and international orders.

2. Shipping Methods

We offer the following shipping methods:

  • Standard Shipping
  • Express Shipping
  • DHL

The choice of shipping method will depend on your location and preferences, which can be selected at checkout.

3. Delivery Times

Estimated delivery times may vary depending on the shipping method and destination:

  • Domestic Orders:

    • Standard: 5-7 business days
    • Express: 2-3 business days
    • DHL: 1-2 business days

  • International Orders:

    • Standard: 7-14 business days
    • Express: 5-10 business days
    • DHL: 3-7 business days

Please note that delivery times are estimates only and may be impacted by external factors such as customs clearance delays, holidays, or unforeseen circumstances.

4. Shipping Costs

Shipping costs are calculated based on:

  • Destination country
  • Package weight

The total shipping fee will be displayed at checkout.

5. Order Processing Times

All orders will be processed and shipped within 2 working days. Orders placed on weekends or public holidays will begin processing on the next business day.

6. Order Tracking

Once your order has been shipped, you will receive an email with a tracking number. You can track your order through the carrier's website.

7. Lost/Damaged Packages

For information regarding lost, stolen, or damaged packages, please refer to our Lost/Damaged Packages Policy or contact us at mattaustin@sotarcproducts.com.

8. Returns & Exchanges

For shipping-related returns or exchanges, please review our Returns and Exchanges Policy for eligibility and instructions.

9. Customs & Duties

For international orders:

  • Customs duties, taxes, or any additional charges are the responsibility of the consumer.
  • These charges will be incorporated into the final price at checkout.

Please check your country's customs regulations to avoid unexpected charges.

10. Contact Us

For any shipping-related questions or concerns, please contact us at:
Email: mattaustin@sotarcproducts.com

We appreciate your trust in SOTA RC PRODUCTS and are here to ensure your orders are delivered promptly and securely.